Software FX Support

Free Online Support:

http://support.softwarefx.com/

Pitstop

support@enfocus.com

[#000000] Pitstop unlock request

Dear Sir,

I am reseller from Taiwan.
My customer relocation software without deactive.
And the old one was formated.
Need your help to unlock!

PL/SQL Developer

support@allroundautomations.com

SoftActivity TS Monitor, Activity Monitor, SoftActivity Keylogger

http://www.deep-software.com/support/index.php?group=softactivity

InstallShield

InstallShield售前支援: 

 How to Receive Technical Support

When you Evaluate Flexera Software Product

Thanks for your evaluation for our product, if you need technical support, please follow the below steps:

1.click on the below link ( on the right to of your evaluation invitation email), or please

2          2.In your evaluation invitation email when sent to you, you will also find the below link for you to register for evaluation technical support. After your registration, you will receive free support during your trial period via online support system or email.

-------------------------------------------------------------------------------------

日後InstallShield的問題可以發至下述並使用以下帳號, 零壹 Eric會協助將原廠回應傳回.

http://support.flexerasoftware.com/main/Login.aspx

yeric@zerone.com.tw

1qaz2wsx

For future activation requests, please provide below information in your message.
Thank you for your cooperation.

Reactivation Request

S/N
Product Name, Version
Company Name
First Name
Last Name
Job Title
Address
City
Zip/Postal Code
Country
Phone
Email

http://support.flexerasoftware.com/case/Default.aspx

installshieldsupport@flexerasoftware.com  (原廠技術支援)

*Presales Support:

As a courtesy, Flexera Software offers 21 days of free support to customers with a registered copy of the latest Flexera Software product evaluation. To receive technical support during this period, please follow these instructions:

1. Upon registering your Flexera Software Free Trial (http://www.flexerasoftware.com/resources/trials.htm), you should receive a separate email with instructions on how to register your complimentary evaluation technical support. Your evaluation support serial number is included in a hyperlink provided in this email. 

2. After registering your evaluation support number, login into Flexera Software eService at http://support.flexerasoftware.com to submit a support incident.

3. If you do not currently have a login: Go to http://support.flexerasoftware.com.

4. Click on the 'Login Request' hyperlink.

5. Enter the email address you used to register your evaluation support, and then click Continue.

6. Enter a Desired Sign In Name and click Continue.

7. Select the Flexera Software product family for which you are requesting support and click Continue.

8. Enter your contact information and click Submit.

A technical support engineer will contact you within 1 business day with information on retrieving your User ID and Password.
---------------------------------------------------------------------------------------

金鑰解鎖、申請離線註冊碼（日本）：
support-apac@flexerasoftware.com
CC：
yeric@zerone.com.tw,peter@ahasoft.com.tw


InstallShield Unlock Request: 序號

Dear Sir,

I am reseller from Taiwan.
Please see customer's request as attachment.


Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)


---------------------------------------------------------------------------------------

技術問題：
flexera-support@zerone.com.tw
CC：
yeric@zerone.com.tw,peter@ahasoft.com.tw

序號問題：
yeric@zerone.com.tw
CC：
peter@ahasoft.com.tw
---------------------------------------------------------------------------------------
離線註冊相關問題

It appears that deactivation by uninstall from the previous machine has not been successful.

Please follow the steps below and complete deactivation on the previous machine.

InstallShield Online Deactivation:
-----------------------------------------------------
1) Reinstall the software on the previous machine. Please do not activate the license key.
2) Open up a Command Prompt and CD to \System
3) Type "TSconfig /return".
4) After successful deactivation, please uninstall InstallShield.

-----> If online deactivation fails
4) Select “Offline Verification”.
5) Save a request text and email it to support-apac@flexerasoftware.com .
  (Please note that the wizard should be finished by pressing the Next button, not the X at the right top corner.)
-----------------------------------------------------------------

Best regards,

Kazuki Ichihashi @APAC Technical Support
Flexera Software

---------------------------------------------------------------------------------------

Dear Peter
為解決您的問題
Installshield 解鎖
後續請直接寄給我
我會請原廠Richard處理
如果無法處理
再請Ted幫忙 發給flexera apac support Japan.

如果有 Richard回覆 license超用
再轉給Peter處理

Thank you.



感謝您!!有任何需要請與我聯絡
楊俊忠 Eric Yang
零壹科技 Zero One
加值事業處 業務經理
MP: 0932-990-950
TEL:(02)2656-5770
E-mail： yeric@zerone.com.tw
地址：台北市114內湖區內湖路一段360巷8號10樓
---------------------------------------------------------------------------------------

Dear Peter

我今天跟Ted討論好了
我們會幫忙的

你們的客戶有任何產品或技術問題 原則上還是直接發給你們
你們無法回答 再確認問題後 發到flexera-support@zerone.com.tw
同時告知 客戶是有沒有買原廠MA (未過期)

如果有ma的話 請順便提供ma serial number.
後續 Ted 會協助 把問題 用英文 發給原廠
原廠回覆後 再寄給迪凱 由迪凱回覆給user

如果客戶沒有ma
Ted能直接回答的 就會直接回覆
續需花時間study的 就會告知報價
再由迪凱回覆給客戶

如果是license or 解鎖問題 請 由peter 統一處理 或發email

多謝配合

感謝您!!有任何需要請與我聯絡
楊俊忠 Eric Yang
零壹科技 Zero One
加值事業處 業務經理
MP: 0932-990-950
TEL:(02)2656-5770
E-mail： yeric@zerone.com.tw
地址：台北市114內湖區內湖路一段360巷8號10樓
---------------------------------------------------------------------------------------

Flexera產品零壹與中軟技術配合
各位,

今天與零壹;中軟會議的結論與各位分享:

@Flexera (InstallShield, InstallAnywhere)產品之前銷售沒有含MA的客戶, 即日起不提供技術支援.
@Flexera技術問題一律轉貼給中軟, 迪凱專註銷售.
@End of life技術不再提供任何技術回應.
@解鎖請填妥聲請書後轉給中軟.
@中軟接下會辦後由他統一窗口回應, 如需技術報價, 將轉回迪凱進行MA報價.
@業務銷售務必提及MA的重要性, 及分國內外的差異, 供客人參考.

以上即日起請各位配合, 有問題請與我聯繫.
Peter(2012.02.24)
---------------------------------------------------------------------------------------

Seven,

以後技術請直接轉給中軟.

連 宏 城

資深技術顧問∕中軟科技

ted.lien@china-soft.com.tw

www.china-soft.com.tw

(o) 02-2675-9595

(m) 0912﹣046759



Peter(2012.02.13)


------------------------------------------------------------------------------------------------
yeric@zerone.com.tw ✆ to sevenlin, peter at 2011.05.11

Hi Seven

英文
技術問題
You can also reach out to InstallShield support using the information below.

installshieldsupport@flexerasoftware.com or via eService.

They may call our UK folks at +44 (0) 870-873-6301 if

CC to Jerry

Jeremiah King
Channel Manager, The Americas & APAC
1000 E Woodfield Rd Suite 400
Schaumburg, IL 60173
T: (847) 466-4224
jking@flexerasoftware.com





License 問題

to Jerry

Jeremiah King
Channel Manager, The Americas & APAC
1000 E Woodfield Rd Suite 400
Schaumburg, IL 60173
T: (847) 466-4224
jking@flexerasoftware.com

順便cc給我

這樣應該可以了
------------------------------------------------------------------------------------------------


技術問題自行留單（美國）：
http://support.flexerasoftware.com/main/Login.aspx



The password to unlock Collaboration is:
Collaborate115


InstallShield Online Deactivation:
-----------------------------------------------------
1) Reinstall the software on the previous machine. Please do not activate a license.
2) Open up a Command Prompt and CD to C:\Program Files\InstallShield\2011\System
3) Type "TSconfig /return". If deactivation is successful, a “Success” message appears.

4) If online deactivation above fails, select “Offline Verification”.
5) Save a request text and email it to support-japan@flexerasoftware.com .(offlineactivations-japan@installshield.com)
(Please note that the wizard should be finished by pressing the Next button, not the X at the right top corner.)

SmartDraw

support@smartdraw.com

SQL Navigator

Martin Chang 張明仁
產品行銷部副理
倍力資訊(股)公司
martinchang@mpinfo.com.tw
02-27316868#701
0933-129122
http://www.mpinfo.com.tw/

Codesoft

技術人員：
ken@autoid.com.tw
CC業務人員：
edward@autoid.com.tw

台灣代理商：
公司名稱：錄進科技股份有限公司
台北：231 新北市新店區民權路130巷4號3樓 (遠東 ABC 工業園區)
電話：02-22182251
網址：http://www.autoid.com.tw
電子信箱：info@autoid.com.tw

WhatsUp

ethan.lin@zerone.com.tw
cc
yeric@zerone.com.tw

PitStop

http://www.enfocus.com/en/support/request-feature-report-problem

Aspose

Dear All,

Aspose的技術問題，不論是end user或者是我方角色的reseller,一律規定都是要透過Support Forum發問，原廠回覆會直接在forum留訊息，，請客戶耐心等候原廠答覆。 因為我也問不出什麼東西 ，以前有案子已經試過要用其他管道問進度，都是被打回來。 當初原廠的信件如下，請參考。

Hello Clare,

The customer will need to post the issues themselves in the Technical Support Forum and attach any documentation to the post. Our development team monitors the forums and they will be the ones to respond to technical issues for the customer. To post problems or questions they can select the Forums Tab at the top if our homepage and then select the appropriate forum for their components, then click on “New Post”. Please let me know if you have any questions.

Thanks,
Shelia
Shelia Holt
Sales, Aspose Pty Ltd

Clare 2012.06.19

南極星

support@njstar.com

Foxit

support@foxitsoftware.com

Wondershare

support@wondershare.com

WinaXe

sales@labf.com

Chart FX

Although I can uninstall the software, the machine is not currently connected to the internet or my proxy settings do not allow programs to automatically connect to the Internet, so the uninstallations may not notify your activation servers. How do I properly uninstall the software in this case?

If your computer is not connected to the internet or your proxy settings prevent running programs to automatically connect to external sources, our activation servers may not automatically be notified when the software is uninstalled. If this is the case, please uninstall the software using Add/Remove Programs and then submit the following information to security@softwarefx.com:

• Serial Number
• Public IP address
• Original computer make and model
• Attach InstallFX.log file. This file is located on:

Windows 7 and Windows Vista: C:\Users\\AppData\Local\Temp\installfx.log Windows XP: C:\Documents and Settings\\Local Settings\Temp\installafx.log 

Please make sure the option "Show Hidden Files or Folders" is enabled since both LocalSettings and AppData are hidden folders.

Once you submit the uninstallation details required above, please allow up to 24 business hours for the activation records to be adjusted accordingly.

NOTE: This box is for security and compliance only, please forward your question to our support team, at www.mysoftwarefx.com/support. They will be able to help you troubleshoot and find a solution to the issue.

If you do not currently have a support account, you can procure one at www.softwarefx.com/studiofx.

案例：
http://support.ahasoft.com.tw/admin.php?a=view&id=247373

原廠連結：
https://www.mysoftwarefx.com/compliance?s=cnf70d070017208893

Text Capture Library

skesoft@hotmail.com

ChartDirector

support@advsofteng.net

Core FTP

support@coreftp.com
原廠收不到信！需透過下列網頁：
http://www.coreftp.com/feedback.html

PDF-XChange

support@tracker-software.com

LEADTOOLS

support@leadtools.com
sales@leadtools.com

GFI

報備後，客戶有問題可以直接連絡台灣經銷商。

邁格行動有限公司
顧新貽
電話: 886-2-29339669 傳真: 886-2-29339636
georgek@magg.com.tw
0920365600
邁格行動有限公司

業務助理

樂又僖’S　Iris

TEL02)2933-9669 #6255

WinRAR

support@rarlab.com

XLSReadWriteII

components@axolot.com

DVDFab

service@dvdfab.net
http://www.dvdfab.com/contact.htm

GoldWave

chris2008@goldwave.com

Neevia

support@neevia.com

PDF2XL

support@cogniview.com

Partititon Wizard

support@minitool.ca

Radmin

http://support.radmin.com/index.php?/Tickets/Submit/RenderForm/3

給Radmin原廠的解鎖申請書
http://www.box.net/shared/static/6gafya6kvxzbxxrtq1qb.doc


Dear Sir,

I am reseller from Taiwan.
Please assist me to reply customer's issue below.

Please unlock my license due to Server relocation.


Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)

Swish

hugh.boyd@swishzone.com

1. site code = 站台金鑰
2. 更改「mySWiSHzone」登入Email帳號需通知原廠更改，若由公司後台登入修改則無寫入權限。

線上留單：
https://my.swishzone.com/support.asp?redir=no&catID=78

Xmanager

support@netsarang.com

ApexSQL Recovery Studio

support@apexsql.com

FinePrint

support@fineprint.com

SQL Developer Bundle

support@red-gate.com

VNC

Tom Ball (業務)
edb-sales+0805-4596-8479@realvnc.com

Internet Access Monitor for MS ISA Server

support@redline-software.com

MindMapper

# Customers - sales@mindmapper.com
# Reseller - partner@mindmapper.com

FinalData

worldwide@finaldata.com
support@finaldata.com (退信)

PC Tools Internet Security

support@pctools.com

Solarwinds

Hi All,

提示：此email請務必仔細閲讀並轉發給貴司所有Solarwinds相關人員。

爲了加強對各個合作夥伴的支持力度以及回應速度，今後凡是遇到Solarwinds的售前問題，都請不要直接發送去給某一位工程師。因爲若該名員工休假則您的問題可能將無人回答。

大家都知道我們售前售後是兩個不同團隊負責，售後問題，大家需要online log ticket進行詢問。

以下是以後大家售前技術支持的窗口及格式，請務必要遵循:

您或您的工程師需要將問題發送至：presales-apac@solarwinds.com 並且抄送至: rain.hu@solarwinds.com

郵件格式: 題目/Subject: 國家/貴司名稱/客戶公司名

舉例： 台灣/M.Tech/ABC

關於我們回應的SLA問題，對於大家所詢問的技術售前問題，一般情況下都會至少在1-2個工作日内回答。然而， 需要單獨與我們產品開發組詢問的議題，則需要較長時間，會具體個案情況的不同進行通知。

若您有任何疑問，歡迎與我們聯絡，謝謝。(2012.04.26)


Rain Hu | Lead - North Asia Sales
office: +65.65937629 | cell: +65.91083584/8518.5200 | fax: +65.6593.7601


售前技術諮詢：
presales-apac@solarwinds.com

Charlene Lin林穎萱 charlene.lin@solarwinds.com

Channel Account Manager, South East Asia

Office: +65-6593-7638 | Mobile: +65-94551448/65-96232074 | Skype: Charlene.linyx |  

MSN: Charlene.linyx@hotmail.com

 

銷售工程師（中文可）
YanQing.Lau@solarwinds.com
Lau Yan Qing | Sales Engineer - APAC
Office: +65 6593 7628 | Mobile: +65 9171 1697

售後問題線上留單：
https://forms.netsuite.com/app/site/crm/externalcasepage.nl?compid=638609&formid=12&h=3d0552f20b2e9bd6580b

https://customerportal.solarwinds.com/customerportal/
(customer ID可轉給Sophia然後查出密碼後登入, 可查到客戶activation code) 

售後技術窗口:
SolarWinds, Inc. support@solarwinds.net

1) 有關 Server 的監控，Windows 平台僅需開啟微軟的 SNMP 服務即可，Unix 及 Linux 的 Server 必須安裝 SNMP Agent（net-snmp）：
http://support.microsoft.com/kb/324263

2)
Orion NPM ：主程式
APM, IPAM, IPSLA ,NTA：NPM 的模組
Orion Network Configuration Manager：獨立的程式，可整合於 NPM。
ipMonitor：是給小型網路使用的獨立程式，功能及擴充性都不及NPM。

iSpring SDK

sales@ispringsolutions.com

可以處理手動註冊事宜


點選 Activate manually 按鈕時，會出現如下圖的參考畫面：



請客戶把該台機器上顯現的 request code 複製並送交給原廠
sales@ispringsolutions.com
原廠就會處理並送回activation code.

Aspose.Pdf

http://www.aspose.com/community/forums/aspose.pdf-product-family/20/showforum.aspx

Undelete, Diskeeper

Robin Hwang (黃海峰)
ExpElite Technology Corporation
Tel:886-2-8369-3196
Fax:886-2-2314-3421
Mobile: 0920-810521
rhwang@diskeeper.com.tw
www.diskeeper.com.tw
Innovators in Performance and Reliability Technologies

WS_FTP

ethan.lin@zerone.com.tw
cc
yeric@zerone.com.tw,peter@ahasoft.com.tw


http://www.ipswitchft.com/Company/ContactSupport.aspx

Archive Server for MDaemon

support@achab.com

PRTG

留單系統：
https://service.paessler.com/en/openticket

support@paessler.com

BAPCO

http://www.bapco.com/about/contact.php

FileLock

技術支援聯絡窗口：
1316798307@qq.com
164022629@qq.com

Internet Access Monitor for MS ISA Server

http://www.redline-software.com/eng/support/tickets/

QuickReport

support@quickreport.co.uk

Titan FTP Server

http://srthelpdesk.helpserve.com

NetTerm

support@securenetterm.com

SoftActivity TS Monitor

http://www.deep-software.com/support/index.php?_m=tickets&_a=submit

VMware

Dear Wesley Chen,

As part of your program benefit a free multiple technical support incident support code has been issued for AHA Computer Company Ltd.

This Support Code will provide you the ability to engage with VMware’s Global Support Services for assistance in answering technical questions and technical troubleshooting on a limited number of Support Requests.

Please refer to the attached “…How to Submit a Support Request” document to activate your Support Code.

For more information on VMware’s Partner Support Benefits programs, please refer to the Support page on VMware’s Partner Central portal.

Your Support Code is: A0NAM-J00AV-82EM1-2PX4D

If you have any further questions, please contact VMware Technical Support. Contact information can be found at: http://www.vmware.com/support/phone_support.html.


Best regards,
The VMware Partner Network Team

Crystal Reports

Martin 王俊琇
線上學習事業處 知識產品事業部 技術經理, 精誠資訊(股)公司
martinwang@systex.com.tw - Work
02-2514-9191#710 - Work
02-2719-7980 - Work Fax
0981-618-286 - Mobile
台北市松山區復興北路99號12樓

R-Studio

http://www.r-tt.com/SupportRequest.shtml

support@r-tt.com

Jaroslav
Yara@r-tt.com

MySQL Cluster

計價問題：
正本
kathy101@bestcom.com.tw
副本
scott.chen@sun.com
要含經銷商、最終用戶資料

技術問題：
ivan.tu@sun.com

DameWare

support@dameware.com

Avira

support@avira.com

I am reseller from Taiwan.
My Reseller ID is 14407.
Need your assist to resolve my customer's technical issue:

Deep Freeze

support@faronics.com

Faronics Technical Support : 

http://support.faronics.com/Tickets/Ticket

Kiwi

http://www.solarwinds.com/support/ticket/

ImagXpress

http://www.accusoft.com/request.htm

寄信會被退信：
support@accusoft.com

PGP

美國續約聯絡人：
Victor Ching Lopez
莊偉中
電話號碼 : 00801-652-020
服務電話號碼 : 00801-444-110
技術支持電話號碼 : 00801-861-032
Email: Victor.Lopez@symantecrenewalservices.com

Enterprise Technical Support <enterprise_technical_support@symantec.com>

PGP - Ask a Question
https://pgp.custhelp.com/app/ask

注意：原廠不接受技術問題的 E-mail！

Seven Lin (Account ID: 181703 )

AHA Computer Co. Ltd
Customer ID: 222737
Claire Chung
presales@ahasoft.com.tw

請提供下列兩個檔案(如果您不是以Administrator登入，請將路徑取代為您的使用者名稱！)：
C:\Documents and Settings\Administrator\Application Data\PGP Corporation\PGP\PGPprefs.xml
C:\Documents and Settings\Administrator\Application Data\PGP Corporation\PGP\PGPpolicy.xml

Ad-Aware

generalsupport@lavasoft.com
sales@lavasoft.com

RVS

support-partners@returnil.com

VP Product Management
Michael Wood
michael@returnil.com

Please take me through exactly what happened and when it happened on the problem computer. In your reply, please include:

1. Version of Windows
2. Hardware specifications of the affected system
3. List of additional security software installed and running at the time of the stop error
4. Can the customer start the problem computer in Safe Mode? Other mode?
5. Please request the following information from the customer:

* C:\Windows\rvs3.log
* C:\Windows\rvs3-inst.log
* MSINFO32 or MSINFO64 report**

**Click START > RUN > Type MSINFO32 or MSINFO64 as appropriate. On the System Information screen click FILE > Export and then save the file where you can find it to attach to your reply.

DeviceLock

support@devicelock.com

線上留單系統(備用)：
http://www.devicelock.com/support/ticket_list.php
Login:
sevenlin@ahasoft.com.tw
Password:
23757750

BB Falshback

Mark Haskell
mark.haskell@bbconsult.co.uk

Quick PDF Library

http://www.quickpdflibrary.com/corporate/contact.php

newsletters@debenu.com
customer.service.qpl@quickpdflibrary.com

Spyware Doctor

support@pctools.com

Please complete the following to manually update Spyware Doctor .

1. Download the update tool from http://www.pctools.com/mirror/SDDB6.0.1.exe
2. When prompted please Save the file to your Desktop
3. Once the download is complete, run SDDB6.0.1.exe
4. Follow the prompts to download the database
5. Once the download is complete, you should find a Databases folder on your desktop

Please Note* If you are transferring the database from one computer to another, you are required to transfer the Databases folder to the computer you wish to apply the updates on

In your case I would believe you would copy this Database folder on USB and distribute it among your Administrators or share the updates over your network.

6. Ensure that you have fully exited the application. To fully exit from Spyware Doctor please right click on the Spyware Doctor icon in the notification area (next to the clock on the Windows taskbar) and select Shutdown from the menu that appears.
7. Browse the Databases folder and run the DBTransfer file, this file will apply the updates to Spyware Doctor.
8. Launch Spyware Doctor again, you should now be up to date.


Brian Wu
Technical Support Team Leader
PC Tools Customer Support Services
______________________________
PC Tools - www.pctools.com

FarPoint, Spread.NET

您好，原廠規定技術問題要請您直接上官方論壇留言（支援中文）：
http://gcdn.grapecity.com/index.aspx

新
powersupport@grapecity.com
舊
fpsupport@fpoint.com

TuneUp

support_en@tune-up.com
reseller@tune-up.com

Camtasia Studio, Snagit

http://techsmith.custhelp.com/app/ask

OSMonitor

support-tw@os-monitor.com

請您將安裝目錄底下的"wstdata.dat"保留下來,當重新安裝後,請將此檔覆蓋回安裝目錄底下,此檔案為您的系統設定檔,這樣您就不需要再行重新設定

OSMonitor 所使用的 Port：
7211
7212

MDaemon

原廠指示今後技術問題必須透過Qast詢問(2012.06.18 Peter)
Frank Lin
lin@qast.com


原廠建議線上留單：
http://www.altn.com/Support/RequestSupport/
Product Key:


直接寄信也可以：
support@helpdesk.altn.com

----------------------------------------------------------------------------------
MDaemon 擋信問題處理 請提供下列資料供分析： 
1) 事發當天的相關 Log 檔： MDaemon-2011xxxx-SMTP-(in).log MDaemon-2011xxxx-all.log MDaemon-2011xxxx-Content-Filter.log
2) 寄件者信箱
3) 寄件時間
----------------------------------------------------------------------------------
[#382662] MDaemon Trial Key request

Dear Sir,

I am reseller from Taiwan.
My reseller want to request a trial license for their client.


Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)

CAD Import VCL

support@cadsofttools.com

Strara Design 3D CX

http://support.strata.com/index.php?action=ask

XoftSpySE

http://support.paretologic.com/index.php?_m=tickets&_a=submit
partnersupport@paretologic.com

AppFace

support@appface.com
sales@appface.com

TeeChart

Ara Villarreal(業務窗口，技術問題由此人代轉)
sales@steema.com
Sales Department
Steema Software

supportfort@steema.com (備用，問問題會囉唆...)

Seven,

爾後如果你有TeeChart的技術問題想要直接問原廠，請寄給這位Sales. 她會幫忙轉給技術部。

信中請註明你是AHA 的人，Ara 就會知道。 或者你要我轉寄也可以.


Clare

UltraEdit

解鎖申請：
support@idmcomp.com

主旨：
[#116950] UltraEdit unlock request

內容：

Dear Sir,

I am reseller from Taiwan.
Please assist me to reply customer's issue below.

License ID: 3399754
Password: WEzYPYDAz
Computer Name to unlock: DP00-0158.apt.corp


Best Regards,

______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)
========================================================================

寫信給原廠申請離線註冊，範本如下：

support@idmcomp.com


主旨：
[#123456] UltraEdit Offline Activation Request

內容：

Dear Sir,

I am reseller from Taiwan.
Please assist me to reply customer's offline register request below.

User Code1:

User Code2:

My License ID :


Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)

MacImage

sales@macdisk.com

obout Tree DB

http://www.obout.com/inc/support.aspx

support@obout.com

mdm Zinc Plug-In Windows

http://www.multidmedia.com/support/contact/

CZ Printe Job Tracker

support@czsolution.com

sales@czsolution.com

RealVNC

rsm@realvnc.com
Robert Macintosh
Chief Support Engineer


試用客戶：
http://www.realvnc.com/cgi-bin/trial-support.cgi

已購買客戶：
http://www.realvnc.com/cgi-bin/support.cgi

Serv-U

http://www.rhinosoft.com/emailsupport.asp?prod=rs&emailtype=tech

service@rhinosoft.com (停用)
Thomas J. Parikka - Technical Support Engineer
http://www.RhinoSoft.com
Voice: +1(262) 560-9627
FAX: +1(262) 560-9628

Serv-U售前問題寄到presales-apac@solarwinds.com

Charlene Lin林穎萱 charlene.lin@solarwinds.com

Channel Account Manager, South East Asia

Office: +65-6593-7638 | Mobile: +65-94551448/65-96232074 | Skype: Charlene.linyx |  

MSN: Charlene.linyx@hotmail.com

Solid Converter

sales@soliddocuments.com

--------------------------------------------------------

support@soliddocuments.com

Sam Levine

Solid Documents LLC
Makers of Solid Documents products - Solid Converter and Solid Capture
2509 152nd Avenue NE, Suite E
Redmond, WA 98052

Tel: +1 800 880-2654
Fax: +1 425 671-0157

www.soliddocuments.com

X-Win 32

Peter Panayotopoulos
Support ManagerStarNet Communications Corp.
peterp@starnet.com

Stephanie Brady
Channel Sales Manager
StarNet Communications Corp.
sbrady@starnet.com

Paul Swart
Vice President, Sales & Marketing
StarNet Communications Corp.
pauls@starnet.com

------------------------------------------------
[#338977] X-Win32 2012 unlock request

 Hi Peter,

I am reseller from Taiwan.

Please assist me to reply customer's issue below.

License Activation Key: 07895615-90023980

Best Regards,

______________________________

Seven Lin

Chief Engineer

Technical Department

http://www.ahasoft.com.tw/

AHA Computer Company (Taiwan&China)

JSCAPE Secure FTP Server

http://help.jscape.com/Tickets/Submit

http://www.jscape.com/support/

MindManager

http://www.mindjet.com/support/contact/default.aspx
技術問題需採用線上留單

RPM

Subject:License transfers and resets

To: Brooks Internet Resellers

Hello,

This week we unfortunately had to change a long standing policy. Effective April 24, 2012, we will no longer reset or transfer licenses for customers who do not have current SUM.

Fortunately, for the vast majority of our customers, this will not present the slightest problem.

It's better for everyone if the customer stays current with SUM so long as they continue to use the software. We expect to do that with commercial software licenses we use in-house. And, it's going to be terribly awkward to "be strong" for some, and not for others.

If this puts you in a difficult situation, please let us know how we can help.

Best regards,
Dave

Dave Brooks
Brooks Internet Software, Inc.
http://www.brooksnet.com/
dave@brooksnet.com
================================================================================================

RPM解鎖

support@brooksnet.com

[#155568] Unlock Request for Ref Rcp/Inv Number:21790

Dear Sir,

I am reseller from Taiwan.
Please assist my client to unlock request due to RPM relocation:


Tekcore Co. Ltd.

Old SN:
5299-872-s956

New SN:
5767-759-s932

Authentication Code:
mtz-5ak


Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)


RPM技術問題

support@brooksnet.com (技術、解鎖)

--Daniel Casper
Brooks Internet Software
208-523-6970 x119
daniel@brooksnet.com

http://www.brooksnet.com/mailto.php4?id=support

1. 印表機廠牌型號？
2. 匯出設定檔：【File】→【Export Configuration...】，將 XML 壓縮成 Zip 檔上傳給我們。
http://ahasoft.blogspot.com/2009/12/rpm-elite-5x.html
3. 請把 RPM 接收到的資料寄給我們，方法是：暫停（Suspend）您所使用的 RPM Queue 並且傳送一個列印工作給它，當列印工作被顯示時，開啟它的內容（Properties）來找到資料存在於本機的位置，請將這個資料壓縮成 Zip 檔上傳給我們。
http://ahasoft.blogspot.com/2009/12/rpm.html

FastReport

support@fast-report.com

GlobalSCAPE CuteFTP

注意：
1) 此公司往來信件不可以有附件，否則會擋信！
2) 產品不含維護則任何技術支援均需收費。（案例：834660）

技術：
gssupport@globalscape.com


擋信時備用窗口：
http://www.globalscape.com/company/contact.aspx

售前技術問題只寄給技術負責人即可：
wculver@globalscape.com
Wesley Culver
Business Development Manager
Tel: 1(210)293-7920
Fax: 1(210)308-8297
Skype: wcul229

業務(解鎖)：
mhenderson@globalscape.com
Melinde Henderson
Director of Channel Sales

[#774434] CuteFTP Pro unlock request - ARGAWHK7R56VR4

Dear Sir,

I am reseller from Taiwan.
Please assist me to reply customer's issue below.

ARGAWHK7R56VR4

Due to OS reinstall issue we reached register limit.
Can you unlock my license?


Best Regards,
______________________________


Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)

Advanced Host Monitor

sales@ks-soft.net

support@ks-soft.net

PassMark

info@passmark.com

ComponentOne

support.feedback@componentone.com

http://www.componentone.com/Support/default.aspx

support@componentone.com (已規定不收Mail，若寫也是備份用途)

avast

留單系統：
https://support.avast.com/index.php?_m=tickets&_a=submit

AHA Computer Reseller ID 955
reseller-support@avast.com


申請序號合併窗口：
we can merge your customer licenses. Please first place the order and then let Martin Kafka at kafka@avast.com know and he will merge your customer licenses.


申請序號合併範例：
Dear Sir,

I am reseller from Taiwan.
Need your assistance to merge below two licenses:



08-06-092 avast! 4 Standard Suite 70U
CustomerNo:17970024
[License Keys]
W17970024R3800K0510-120D87W2


SHIN NAN NATURAL GAS CO.,LTD
KUEN-TWU CHU
aa167283@ms23.hinet.net
TEL: 06-2342622
NO.977,YUNONG ROAD,EAST DISTRICT,TAINAN CITY 701,TAIWAN,R.O.C.
==============================

===================

09-04-091 avast! 4 Standard Suite (2Y) 30U
CustomerNo:17970072
[License Keys]
W17970072R2600H0311-85HACD4V

SHIN NAN NATURAL GAS CO.,LTD
YANG CHING-HSI
aa167283@ms23.hinet.net
TEL: 06-2342622
NO.977,YUNONG ROAD,EAST DISTRICT,TAINAN CITY 701,TAIWAN,R.O.C.



Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
Technical Blog:http://ahasoft.blogspot.com/
AHA Computer Company., Ltd(Taiwan&China)
MSN:seven.tw@msn.com

Seven,

AVAST原廠要求詢問技術問題時，要注意以下事項 :

1. 寄信到reseller-support@avast.com，寄到別的信箱都不會受理。 並請註明我公司的Reseller ID 955.

2. 詢問問題時，請提供以下資訊以利原廠判別問題 :

Please make sure that you provide all of the following information:
1. A full detailed description of the problem [問題描述 ]
2. Hardware configuration (server/client) [硬體設備說明 (server/client)
3. Software (OS,installed application list ..) [軟體 (OS, 安裝的應用程式) ]
4. Network topology/configuration (in the case of ADNM) 網路架構
5. Please tell us also exactly what action results in the issue, error message, unexpected program behaviour, etc... Screenshots would also be helpful to help us identify what is causing the issue
導致問題發生的操作步驟，錯誤訊息內容/畫面等。


Regards,

Clare Chung