InstallShield售前支援:
How to Receive Technical Support
When you Evaluate Flexera Software Product
Thanks for your
evaluation for our product, if you need technical support, please follow the
below steps:
1.click on the below link ( on the right to of your evaluation invitation email), or please
1.click on the below link ( on the right to of your evaluation invitation email), or please
2
2.In your evaluation invitation email when sent
to you, you will also find the below link for you to register for evaluation
technical support. After your registration, you will receive free support
during your trial period via online support system or email.
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日後InstallShield的問題可以發至下述並使用以下帳
1qaz2wsx
For future activation requests, please provide below information in your message.
Thank you for your cooperation.
Reactivation Request
S/N
| |
Product Name, Version
| |
Company Name
| |
First Name
| |
Last Name
| |
Job Title
| |
Address
| |
City
| |
Zip/Postal Code
| |
Country
| |
Phone
| |
Email
|
http://support.flexerasoftware.com/case/Default.aspx
installshieldsupport@flexerasoftware.com (原廠技術支援)
*Presales Support:
As
a courtesy, Flexera Software offers 21 days of free support to
customers with a registered copy of the latest Flexera Software product
evaluation. To receive
technical support during this period, please follow these instructions:
1. Upon registering your Flexera Software Free Trial (http://www.flexerasoftware.
2. After registering your evaluation support number, login into Flexera Software eService at http://support.
3. If you do not currently have a login: Go to http://support.
4. Click on the 'Login Request' hyperlink.
5. Enter the email address you used to register your evaluation support, and then click Continue.
6. Enter a Desired Sign In Name and click Continue.
7. Select the Flexera Software product family for which you are requesting support and click Continue.
8. Enter your contact information and click Submit.
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金鑰解鎖、申請離線註冊碼（日本）：
support-apac@flexerasoftware.com
CC：
yeric@zerone.com.tw,peter@ahasoft.com.tw
InstallShield Unlock Request: 序號
Dear Sir,
I am reseller from Taiwan.
Please see customer's request as attachment.
Best Regards,
______________________________
Seven Lin
Chief Engineer
Technical Department
http://www.ahasoft.com.tw/
AHA Computer Company (Taiwan&China)
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技術問題：
flexera-support@zerone.com.tw
CC：
yeric@zerone.com.tw,peter@ahasoft.com.tw
序號問題：
yeric@zerone.com.tw
CC：
peter@ahasoft.com.tw
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離線註冊相關問題
It appears that deactivation by uninstall from the previous machine has not been successful.
Please follow the steps below and complete deactivation on the previous machine.
InstallShield Online Deactivation:
------------------------------
1) Reinstall the software on the previous machine. Please do not activate the license key.
2) Open up a Command Prompt and CD to\System
3) Type "TSconfig /return".
4) After successful deactivation, please uninstall InstallShield.
InstallShield Online Deactivation:
------------------------------
1) Reinstall the software on the previous machine. Please do not activate the license key.
2) Open up a Command Prompt and CD to
3) Type "TSconfig /return".
4) After successful deactivation, please uninstall InstallShield.
-----> If online deactivation fails
4) Select “Offline Verification”.
5) Save a request text and email it to support-apac@flexerasoftware.
(Please note that the wizard should be finished by pressing the Next button, not the X at the right top corner.)
------------------------------
4) Select “Offline Verification”.
5) Save a request text and email it to support-apac@flexerasoftware.
(Please note that the wizard should be finished by pressing the Next button, not the X at the right top corner.)
------------------------------
Best regards,
Kazuki Ichihashi @APAC Technical Support
Flexera Software
Flexera Software
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Dear Peter
為解決您的問題
Installshield 解鎖
後續請直接寄給我
我會請原廠Richard處理
如果無法處理
再請Ted幫忙 發給flexera apac support Japan.
如果有 Richard回覆 license超用
再轉給Peter處理
Thank you.
感謝您!!有任何需要請與我聯絡
楊俊忠 Eric Yang
零壹科技 Zero One
加值事業處 業務經理
MP: 0932-990-950
TEL:(02)2656-5770
E-mail： yeric@zerone.com.tw
地址：台北市114內湖區內湖路一段360巷8號10樓
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Dear Peter
我今天跟Ted討論好了
我們會幫忙的
你們的客戶有任何產品或技術問題 原則上還是直接發給你們
你們無法回答 再確認問題後 發到flexera-support@zerone.com.tw
同時告知 客戶是有沒有買原廠MA (未過期)
如果有ma的話 請順便提供ma serial number.
後續 Ted 會協助 把問題 用英文 發給原廠
原廠回覆後 再寄給迪凱 由迪凱回覆給user
如果客戶沒有ma
Ted能直接回答的 就會直接回覆
續需花時間study的 就會告知報價
再由迪凱回覆給客戶
如果是license or 解鎖問題 請 由peter 統一處理 或發email
多謝配合
感謝您!!有任何需要請與我聯絡
楊俊忠 Eric Yang
零壹科技 Zero One
加值事業處 業務經理
MP: 0932-990-950
TEL:(02)2656-5770
E-mail： yeric@zerone.com.tw
地址：台北市114內湖區內湖路一段360巷8號10樓
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Flexera產品零壹與中軟技術配合
各位,
今天與零壹;中軟會議的結論與各位分享:
@Flexera (InstallShield, InstallAnywhere)產品之前銷售沒有含MA的客戶, 即日起不提供技術支援.
@Flexera技術問題一律轉貼給中軟, 迪凱專註銷售.
@End of life技術不再提供任何技術回應.
@解鎖請填妥聲請書後轉給中軟.
@中軟接下會辦後由他統一窗口回應, 如需技術報價, 將轉回迪凱進行MA報價.
@業務銷售務必提及MA的重要性, 及分國內外的差異, 供客人參考.
以上即日起請各位配合, 有問題請與我聯繫.
Peter(2012.02.24)
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Seven,
以後技術請直接轉給中軟.
連 宏 城
資深技術顧問∕中軟科技
ted.lien@china-soft.com.tw
www.china-soft.com.tw
(o) 02-2675-9595
(m) 0912﹣046759
Peter(2012.02.13)
------------------------------------------------------------------------------------------------
yeric@zerone.com.tw ✆ to sevenlin, peter at 2011.05.11
Hi Seven
英文
技術問題
You can also reach out to InstallShield support using the information below.
installshieldsupport@flexerasoftware.com or via eService.
They may call our UK folks at +44 (0) 870-873-6301 if
CC to Jerry
Jeremiah King
Channel Manager, The Americas & APAC
1000 E Woodfield Rd Suite 400
Schaumburg, IL 60173
T: (847) 466-4224
jking@flexerasoftware.com
License 問題
to Jerry
Jeremiah King
Channel Manager, The Americas & APAC
1000 E Woodfield Rd Suite 400
Schaumburg, IL 60173
T: (847) 466-4224
jking@flexerasoftware.com
順便cc給我
這樣應該可以了
------------------------------------------------------------------------------------------------
技術問題自行留單（美國）：
http://support.flexerasoftware.com/main/Login.aspx
The password to unlock Collaboration is:
Collaborate115
InstallShield Online Deactivation:
-----------------------------------------------------
1) Reinstall the software on the previous machine. Please do not activate a license.
2) Open up a Command Prompt and CD to C:\Program Files\InstallShield\2011\System
3) Type "TSconfig /return". If deactivation is successful, a “Success” message appears.
4) If online deactivation above fails, select “Offline Verification”.
5) Save a request text and email it to support-japan@flexerasoftware.com .(offlineactivations-japan@installshield.com)
(Please note that the wizard should be finished by pressing the Next button, not the X at the right top corner.)
